Help

Shipping

What carriers do you use?
I ship everything via the US Postal Service. Most orders go by Priority Mail, some small jewelry items ship First Class Mail. I always include delivery confirmation, you’ll receive your tracking number as soon as I ship so you can track your order.
How long will my order take to get to me?
Once I ship your order, delivery time is 2-4 business days for anywhere in the US, including Alaska and Hawaii. I’ve seen shipments to Canada take up to three weeks.
Can I change my shipping address after I order?
Certainly — if I haven’t shipped your order yet, contact me with your order number and the new shipping address.

Ordering

How much is shipping?
You can see the shipping cost in your cart after adding all your items.
Can I return an item?
You sure can.

If you’re not delighted with your purchase, I’ll be happy to refund your order. Contact me for the return shipping address, then ship the item in a box or padded envelope.

When I receive your package, I’ll issue your refund through the method by which you paid. Please insure your package, as I can’t be responsible for the loss of or damage to items during return shipping. The original shipping charges will not be refunded, but there is no restocking fee.

Can I cancel my order?
If I haven’t shipped your order of a non-custom item yet, then simply contact me with your order number.

Items Made to Order, Customization and Commissions

How long will it take to make my made-to-order item?
It depends! Glass spends a lot of time in the kiln. If you have a deadline, contact me prior to ordering to make sure I can meet it.
Can you customize an item I saw on the website?
Most likely! Please contact me to discuss modifications.
Can I commission a custom piece?
Absolutely! Please contact me to discuss your project and timeline.
What have other people commissioned?
Glass plates and bowls are popular. When producing a gift for a customer to give someone else, I often start with a wedding invitation or another component of the gift as a color palette, or the customer tells me about the recipient’s style. I then propose some designs for you to consider.

Contact Me

Contact Me
Sending