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- What carriers do you use?
- I ship everything via the US Postal Service. Most orders go by Priority Mail, some small jewelry items ship First Class Mail. I always include delivery confirmation, you’ll receive your tracking number as soon as I ship so you can track your order.
- How long will my order take to get to me?
- Once I ship your order, delivery time is 2-4 business days for anywhere in the US, including Alaska and Hawaii. I’ve seen shipments to Canada take up to three weeks.
- Can I change my shipping address after I order?
- Certainly — if I haven’t shipped your order yet, contact me with your order number and the new shipping address.
- How much is shipping?
- You can see the shipping cost in your cart after adding all your items.
- Can I return an item?
- You sure can.
If you’re not delighted with your purchase, I’ll be happy to refund your order. Contact me for the return shipping address, then ship the item in a box or padded envelope.
When I receive your package, I’ll issue your refund through the method by which you paid. Please insure your package, as I can’t be responsible for the loss of or damage to items during return shipping. The original shipping charges will not be refunded, but there is no restocking fee.
- Can I cancel my order?
- If I haven’t shipped your order of a non-custom item yet, then simply contact me with your order number.
Items Made to Order, Customization and Commissions
- How long will it take to make my made-to-order item?
- It depends! Glass spends a lot of time in the kiln. If you have a deadline, contact me prior to ordering to make sure I can meet it.
- Can you customize an item I saw on the website?
- Most likely! Please contact me to discuss modifications.
- Can I commission a custom piece?
- Absolutely! Please contact me to discuss your project and timeline.
- What have other people commissioned?
- Glass plates and bowls are popular. When producing a gift for a customer to give someone else, I often start with a wedding invitation or another component of the gift as a color palette, or the customer tells me about the recipient’s style. I then propose some designs for you to consider.